AISLPC Shipping Policy

At AISLPC, we are committed to providing reliable shipping and a smooth delivery experience for every customer. Shipping availability, rates, and delivery methods may vary by destination and will be confirmed at checkout.

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Shipping Destinations

We currently ship to the following countries and regions:

• United States
• Canada
• Mexico
• United Kingdom
• Germany
• France
• Italy
• Spain
• Portugal
• Netherlands
• Russia
• Singapore
• Australia
• Selected regions of Brazil

Some remote areas, islands, territories, or restricted locations may not be eligible for delivery due to carrier limitations.

If your address is not currently supported, an available shipping option will not be displayed at checkout.

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Processing Time

Orders are typically processed within 1–3 business days.

During promotional events, peak seasons, new product launches, or public holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Processing time refers to the time required to prepare your order before shipment and does not include transit time.

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Shipping Rates

North America

United States, Canada & Mexico

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European Union

Germany, France, Italy, Spain, Portugal & Netherlands

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United Kingdom

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Singapore

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Australia

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Russia

Free Shipping

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Brazil

Shipping Fee: R$49.99

Delivery is currently available only to selected regions of Brazil. Shipping availability will be confirmed automatically based on your delivery address at checkout.

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Shipping fees and available delivery methods are automatically calculated at checkout based on your shipping address, order value, and destination.

Actual delivery times vary depending on the destination, carrier conditions, customs clearance, local delivery conditions, weather, and other circumstances outside our reasonable control.

Please refer to your tracking information for the latest shipment status.

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Customs, VAT & Import Duties

For European orders, VAT may be collected at checkout where required by applicable local regulations.

Depending on your destination, import duties, customs fees, VAT, or other local charges may apply.

Unless otherwise stated at checkout, customers are responsible for any additional import-related charges imposed by local customs authorities.

Customs clearance procedures may also affect delivery time.

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Order Tracking

Tracking information is usually activated within 24–72 hours after shipment.

You can track your order at:

https://aislpc.com/pages/track-your-order

Enter your tracking number to view the latest available shipping status.

Please note that tracking information may occasionally take some time to update while a package is moving between logistics facilities, carriers, or countries.

If your tracking information has not updated for an extended period, please contact our support team for assistance.

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Shipping Protection Plan

Shipping Protection is an optional paid order protection service available at checkout.

It provides additional protection if your package is confirmed lost while in transit.

If an order covered by Shipping Protection is confirmed lost, you may choose one of the following resolutions:

• A full refund for the protected order, or
• A free replacement shipment at no additional cost

Shipping Protection applies only to orders where the Shipping Protection Plan was purchased at checkout.

A package is considered lost only after the shipment status has been reviewed and the loss has been confirmed by AISLPC and/or the shipping carrier.

Shipping Protection Does Not Cover

Shipping Protection does not apply to:

• Incorrect or incomplete shipping information provided by the customer
• Refused deliveries
• Failed delivery attempts caused by the recipient
• Packages not collected from a local carrier or pickup location
• Packages returned to sender for customer-related reasons
• Normal shipping delays while the package remains in transit
• Temporary tracking delays or missing tracking updates
• Customs clearance delays
• Weather-related delays
• Carrier disruptions where the package has not been confirmed lost

If you believe your protected package has been lost, please contact:

support@aislpc.com

Please include your order number and tracking number.

Our support team will review the shipment status and, when necessary, verify the loss with the shipping carrier.

Once the package is confirmed lost and the order qualifies for Shipping Protection, you may choose between a full refund or a free replacement.

Shipping Protection does not guarantee a specific delivery date.

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Lost Packages Without Shipping Protection

If you did not purchase Shipping Protection and believe your package may have been lost, please contact support@aislpc.com with your order number and tracking information.

We will review the shipment status and work with the shipping carrier to investigate the package.

The resolution for an order without Shipping Protection may depend on the carrier investigation, shipment status, applicable shipping terms, and applicable consumer protection laws.

A delayed shipment or temporary lack of tracking updates does not automatically mean that a package has been lost and does not automatically qualify the order for a refund or replacement.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

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Damaged Packages

If your package or product arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photos of the outer shipping package
• Clear photos of the damaged product
• A brief description of the issue

We will review the case and provide an appropriate resolution in accordance with our applicable policies and consumer protection requirements.

Please keep the original packaging until the case has been resolved, as the shipping carrier may require it during the investigation.

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Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact information

If an order cannot be delivered or is returned because of incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply for reshipment.

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee that shipping information can be changed once an order has entered processing or has already been shipped.

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Failed Delivery & Returned Packages

A package may be returned to us if:

• The recipient refuses delivery
• The recipient cannot be contacted
• Delivery is repeatedly unsuccessful
• The package is not collected from a pickup location
• The shipping address is incorrect or incomplete

If you request reshipment after a package has been returned for one of these reasons, additional shipping charges may apply.

Any refund for a returned shipment will be handled in accordance with our applicable Return & Refund Policy and applicable consumer protection laws.

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Delivery Delays

While we aim to provide a smooth delivery experience, occasional delays may occur due to circumstances outside our reasonable control, including:

• Customs inspections
• Weather conditions
• Carrier disruptions
• High shipping volumes
• Local delivery conditions
• Public holidays
• Peak shopping seasons

A temporary delay or lack of tracking updates does not necessarily mean that a package has been lost.

If you have concerns about your shipment, please contact our support team and we will help review the latest available tracking information.

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Contact Us

If you have any questions regarding shipping, delivery, tracking, or Shipping Protection, please contact:

support@aislpc.com