Refund policy
AISLPC Return & Refund Policy
At AISLPC, we want you to shop with confidence. Please review this Return & Refund Policy carefully before making a purchase.
30-Day Return Policy
AISLPC offers a 30-day return policy. You may request a return within 30 days after receiving your order.
For returns under our 30-day return policy, the product should be returned in substantially the same condition in which it was received and should include:
- Original packaging
- All accessories, manuals, cables, and included items
- Proof of purchase or order confirmation
Products that are damaged, incomplete, materially altered, or show excessive signs of use may not qualify for a full refund.
A flat US$15 Return Processing Fee applies to eligible non-defective returns, as described below.
Return Request Process
Before returning any product, please contact us at:
Please include, where applicable:
- Order number
- Clear photos of the product
- Video evidence of the issue for damaged or defective products
- Product serial number, if applicable
Please contact us before shipping your return so that we can provide the appropriate return instructions and return address.
Returns sent to an incorrect address may result in delays or additional costs.
Return Processing Fee
For eligible returns where the product is not defective, damaged, or incorrectly supplied, a flat US$15 Return Processing Fee will be deducted from the refund.
If the original order was paid in another currency, the US$15 fee may be converted into the order currency at the applicable conversion rate when the refund is processed.
The Return Processing Fee may apply to returns for reasons including:
- Change of mind
- No longer wanting the product
- Ordering the wrong model, color, or version
- Ordering by mistake
- Personal preference
- Other non-defective return reasons
The US$15 Return Processing Fee is separate from any return shipping costs.
The Return Processing Fee does not apply when:
- The product arrived damaged
- The product has a confirmed defect
- AISLPC sent the wrong product
Return Shipping Costs
For standard non-defective returns, customers are responsible for return shipping costs.
AISLPC will cover reasonable return shipping costs when the return is caused by:
- A product that arrived damaged
- A confirmed product defect
- An incorrect product sent by AISLPC
For non-defective returns, the customer may therefore be responsible for both:
- The cost of shipping the product back to AISLPC; and
- The US$15 Return Processing Fee
Original shipping charges are generally non-refundable for standard returns.
For eligible statutory cancellations in the European Union or United Kingdom, standard outbound delivery charges will be refunded as required by applicable law.
Additional charges resulting from the customer's choice of premium, expedited, or upgraded delivery may not be fully refundable.
AISLPC is not responsible for customs duties, import taxes, or additional charges generated during a customer-initiated return.
Shipping Protection Plan
Shipping Protection is an optional paid order-protection service available at checkout and is separate from AISLPC's standard return, refund, and warranty policies.
If an order covered by Shipping Protection is confirmed lost while in transit, you may choose either:
- A full refund of the amount paid for the protected order, excluding the Shipping Protection fee; or
- A replacement shipment at no additional cost
The Shipping Protection fee is not included in a lost-package refund once the protection has taken effect.
If an order is successfully canceled before shipment and Shipping Protection has not yet taken effect, the Shipping Protection fee will also be refunded.
Shipping Protection claims for packages confirmed lost in transit are handled separately under the Shipping Protection terms in our Shipping Policy and do not require the return of a product.
Shipping Protection does not apply to:
- Standard product returns
- Change-of-mind returns
- Software or compatibility issues
- Normal delivery delays
- Packages that remain in transit
- Other circumstances unrelated to a confirmed package loss
Non-Returnable or Reduced-Refund Situations
A return may be rejected or the refund amount may be reduced if the product has been damaged, materially altered, or significantly diminished in value after delivery due to circumstances including:
- Accidental or physical damage
- Water or liquid damage
- Misuse or abuse
- Improper installation
- Unauthorized hardware modification
- Damage caused by unauthorized firmware installation
- Damage caused by custom firmware or unofficial operating systems
- Missing accessories or components
- Excessive cosmetic wear beyond reasonable inspection
Damage or malfunction directly caused by third-party software, custom firmware, unofficial operating systems, or unauthorized modifications may not be covered by AISLPC.
Software & Compatibility
AISLPC cannot guarantee the operation or compatibility of every third-party application, emulator, game file, custom firmware, or unofficial operating system.
Issues caused solely by the following are generally not considered product defects:
- Third-party software
- Incorrect emulator configuration
- Corrupted or incompatible game files
- User-installed operating systems
- Custom firmware
- Unsupported third-party compatibility
This section does not apply where the product itself has a confirmed hardware defect.
European Union 14-Day Right of Withdrawal
Customers purchasing eligible products online within the European Union generally have the right to withdraw from the purchase within 14 days after receiving the goods without providing a reason.
To exercise this right, please notify AISLPC within the applicable period through your customer account:
You may also contact:
After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.
Customers may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functionality.
If the product's value has been diminished by handling beyond what is reasonably necessary, an appropriate deduction may be made where permitted.
For a non-defective withdrawal, the customer is generally responsible for the direct cost of returning the product.
Standard outbound delivery charges will be refunded where required.
United Kingdom 14-Day Right to Cancel
Customers purchasing eligible products online in the United Kingdom generally have the right to cancel the purchase within 14 days after receiving the goods without providing a reason.
To exercise this right, please contact:
or submit your request through:
After notifying AISLPC of the cancellation, the goods must be returned within the period required by applicable law.
Customers may reasonably inspect the product in a manner similar to what would normally be permitted in a physical retail store.
If the product's value has been reduced by handling beyond what is reasonably necessary to establish its nature, characteristics, and functionality, an appropriate deduction may be made.
For eligible cancellations, AISLPC will refund the standard outbound delivery charge where required.
Additional costs resulting from the customer's choice of expedited, premium, or upgraded delivery may not be fully refundable.
The customer is generally responsible for the direct cost of returning the goods.
Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
For eligible non-defective returns, the US$15 Return Processing Fee will be deducted from the refund.
Return shipping costs and any non-refundable original shipping charges may also be excluded from the refund.
For Shipping Protection claims involving a package confirmed lost in transit, the refund will include the amount paid for the protected order but will exclude the Shipping Protection fee.
Please note that your bank, credit card issuer, or payment provider may require additional time to process and display the refund after AISLPC has issued it.
A refund may be reduced or refused if the returned product does not meet the applicable return conditions.
If more than 15 business days have passed since AISLPC confirmed that your refund was issued and you have not received it, please contact:
Order Cancellation
If you wish to cancel an order before shipment, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before it enters the shipping process, but cancellation cannot be guaranteed once fulfillment or shipment has begun.
If an order is successfully canceled before shipment, no US$15 Return Processing Fee will apply.
If Shipping Protection was purchased and the order is successfully canceled before shipment, the Shipping Protection fee will also be refunded.
Once an order has shipped, it generally cannot be canceled through the standard cancellation process and must follow the applicable return process.
Contact Us
For questions regarding returns, refunds, cancellations, warranty service, or Shipping Protection, please contact: